Personal data protection policy

Who is responsible for your data

The data controller is Plano Base Arquitectos S.A.S, based in Cali, Colombia.

• NIT (Colombian tax ID): 901603373-9.
• Address: Calle 18 # 61-29, Cali, Valle del Cauca, Colombia.
• Email: proyectos@planobase.co
• Telephone: +57 301 426 4603

That same address is the channel for requests, enquiries and complaints about personal data, and the studio’s management handles it.

What we collect

Only what you write. The site does not buy databases and does not take data from third parties.

• Your name.
• Your email address.
• Your WhatsApp number.
• The municipality where your project is and the stage it is at.
• The message you write, with whatever you decide to tell us about the project.

We do not ask for sensitive data in the sense of article 5 of Ley 1581 de 2012 —racial or ethnic origin, political views, religious beliefs, health data, biometric data— and we ask that you do not include any in the free-text message. Nor is this form aimed at minors.

Alongside the submission we store an irreversible fingerprint of your IP address, not the address itself. It exists to limit automated submissions and cannot identify you or reconstruct the original address.

What we use them for

• To answer your enquiry and, where appropriate, to book a consultation.
• To prepare and send you proposals, quotes and project documents.
• To stay in touch during the project and to perform the contract if we sign one.
• To meet legal, accounting and tax obligations.

We do not sell or transfer your data. We do not use them to send you third-party advertising. If we ever wanted to use them for a purpose other than those above, we would ask for a fresh authorisation first.

Your authorisation

Processing requires your prior, express and informed authorisation. You give it by ticking the corresponding box before sending the form, and we keep a record of it alongside your message.

The authorisation is voluntary. You can withdraw it at any time by writing to proyectos@planobase.co, at no cost to you.

Your rights

As the owner of the data, article 8 of Ley 1581 de 2012 gives you these rights:

• To know, update and correct your personal data.
• To ask for proof of the authorisation you gave us.
• To be told what use we have made of your data.
• To complain to the Superintendencia de Industria y Comercio (the Colombian data protection authority) about breaches of the law.
• To withdraw your authorisation or ask for your data to be deleted, where no legal or contractual duty requires us to keep them.
• To access your data free of charge.

How to exercise them

Write to proyectos@planobase.co giving your name, the data you are referring to and what you are asking for. No particular form or intermediary is needed.

Enquiries are answered within a maximum of ten working days. If that is not possible, we will tell you why and when it will be dealt with, which will be no more than five working days later.

Complaints are answered within a maximum of fifteen working days. If a complaint arrives incomplete, we will ask you to complete it within five days of receiving it; if two months pass with no reply from you, it will be taken as withdrawn. If we cannot resolve it within fifteen working days, we will tell you, and the deadline will be no more than eight working days later.

Before complaining to the Superintendencia de Industria y Comercio, the law requires you to have gone through the enquiry or complaint procedure with us first. We say so because it saves you a step, not to put an obstacle in your way.

How long we keep them

We keep your data for as long as our relationship with you lasts and, afterwards, for **ten years**, which is how long Colombian commercial law requires a trader to keep its books and papers. Once that period is over, they are deleted.

That period is not a floor we keep just in case: it is the one that already obliges us to keep the project’s accounts. We do not keep anything for longer than necessary, because Ley 1581 de 2012 does not allow it.

**And at any time, if you ask us to, we delete them** — except for whatever a legal duty requires us to keep, and in that case we will tell you and explain which duty it is. If you wrote to us and we never ended up working together, nothing obliges us: they are deleted, and that is that.

Who else sees them

We use service providers that process the data on our behalf and on our instructions, not for their own purposes: the site’s hosting, the database where messages are stored and the service that sends our email. Some of them process the information outside Colombia.

Beyond that, your data do not leave the studio, except at the request of a competent authority.

Measurement and advertising

The site may use third-party measurement and advertising tools to find out which adverts bring visitors. Those tools only load if you accept them in the notice that appears the first time you visit; if you do not accept, the site works just the same and none of them loads.

You can change your mind at any time from the link in the footer.

Changes to this policy

If we change this policy, we will publish the new version here with its date. Where the change affects the purpose of the processing, we will tell you before applying it and ask for your authorisation again if needed.