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Terms

These are the rules for what you can do with Plano Base Arquitectos S.A.S. through this site: book a call or a consultation, receive a quote, open a private document and use the tools. They are short on purpose. If something doesn’t add up, write to us before going further. This English text is a courtesy translation: the binding document is the Spanish one, because the law that governs it is Colombian.

In force: 14 November 2026

Who we are

The site and the services offered on it belong to Plano Base Arquitectos S.A.S., a company domiciled in Cali, Colombia, NIT 901603373-9. In these terms, “we” means the studio and “you” means whoever uses the site.

The first call

  • It lasts fifteen minutes, it’s with an architect from the studio and it’s free.
  • On it we tell you whether we can help, what your case involves and what the next step is.
  • It’s spoken guidance. If your case needs a site visit, a written opinion or a design, we tell you, and it goes in a separate quote.
  • Afterwards, you decide whether we keep going.

The technical consultation

  • It lasts one hour and costs the price published on its page, in Colombian pesos.
  • When you book it on the site, the slot is held. It’s confirmed once we receive payment, before the meeting; we write to you on WhatsApp to arrange it.
  • You can move it by giving us 24 hours’ notice.
  • If you need to cancel after paying, or can’t make it, write to us and we sort it out case by case.

Booking, moving and cancelling

  • Times on the site are Colombia time (GMT-5).
  • When you book, you get an email with the appointment and a calendar event. That email has a link to move or cancel it; you can also reply to it or write to us on WhatsApp.
  • If you book over WhatsApp, we confirm the date and time in under 24 hours.
  • Moving or cancelling the first call costs nothing. The slot you leave becomes free for someone else.

Quotes

  • We send each quote with a private link. Anyone with the link can see it, so share it only with people who need to.
  • Each quote says until what date it’s valid. After that date you can still open it, but the figures need to be confirmed with us.
  • The conditions of each service are in the quote document: scope, payments, deliverables, review rounds and ownership of the drawings. For that service, if anything in the quote differs from these terms, the quote applies.

Private documents

Some documents we share with a PIN or a personal link. They’re for you and your team, and we ask you not to forward the PIN.

  • If the PIN is entered wrong several times in a row, access pauses for 15 minutes, for security.
  • A link can expire, or we can withdraw it. If that happens, ask us for a new one.

Tools and articles

The tools under Apps calculate with the regulation and the source they show, as of the cut-off date they show. Each one says, under “What this tool does not claim”, what it doesn’t answer.

  • They’re a reference. They don’t replace a professional’s study or signature, or a decision by a curaduría or any other authority: if the authority gives you a different figure, theirs is the one that counts.
  • Blog articles are general information, with their sources in plain view. They’re not an opinion on your case.
  • If a tool’s data is out of date, it says so on screen. Write to us and we’ll give you the right figure.

Designs, photos and text

The designs, drawings, renders, text, diagrams and tools on this site belong to Plano Base Arquitectos S.A.S. or their authors, and are protected by Colombian copyright law (Ley 23 de 1982). Photographs belong to the photographers credited on each project.

  • Sharing the link to any page is free.
  • To reproduce a design, a photo or a text, write to us first and we’ll talk it through.
  • Ownership of the drawings we design for a client is set by that project’s quote.

Your personal data

How we collect, use and protect your data, and how you can see, correct or delete it, is in the data policy.

Governing law

These terms are governed by Colombian law. If you have a complaint, write to us first: almost everything gets settled in one conversation.

How to reach us

  • Email: proyectos@planobase.co
  • WhatsApp: +57 315 952 6281
  • Phone: +57 301 426 4603
  • Address: Calle 18 # 61-29, Cali, Valle del Cauca, Colombia.

In force

If we change these terms, we will publish the new version here with its number and date. A booking or a quote keeps the rules in force on the day it was booked or issued, even if the terms change later.

  • This version in force from: 14 November 2026. Version 1.0.
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